Our vision

nfpSynergy wants to see a world in which all      non-profit organisations thrive.

Our commitments

We are committed to working not solely for our own profit, but also for the overall health of the non-profit sector

We aim to return at least 20% of our income, effort and energy back into the sector so that all non-profit organisations, regardless of size, can benefit from our work.

• We publish a range of relevant and topical free reports and briefings each year
• We give our team members paid time off from work to act as trustees or volunteers for charitable causes
• We regularly present free talks and lectures at events for the non-profit sector to share our knowledge

We are committed to demonstrating fairness, integrity and professionalism in our interactions with clients and other organisations

We work to understand the operational context of every client, to develop candid and professional working relationships with them, and to provide outstanding research services for fair prices.

• We work with clients to design a programme of research that is appropriate to the particular needs of each project. 
• We subject our clients’ research to rigorous analysis and draw out the highest possible quality of insights
• We strive to make our project pricing transparent and fair and use tiered pricing scales for our syndicated tracking research in order to take our client organisations’ size into account

We are committed to treating participants in our research with care and respect

We design our research so as to give participants the opportunity to express themselves honestly and openly, while remaining sensitive to their privacy and dignity.

• We strive to ensure the well-being of our participants when carrying out research, and take precautions to ensure they are not adversely affected by the research process
• We report participants’ thoughts and insights back to our clients as clearly as possible, neither understating nor exaggerating participants’ views
• We work hard to turn participants’ observations and opinions into practical insights that non-profits can turn into action

We are committed to creating and maintaining a working culture that allows our employees to be challenged and develop within a supportive environment

We expect all of our team members to show initiative and responsibility in their role and to contribute to our ability to deliver excellent research. In return, we do everything we can to make nfpSynergy a great place to work.

• We support the professional development of each team member by setting individual objectives and allocating an annual budget for formal training, as well as through informal knowledge-sharing and regular and constructive critical feedback 
• We have a flexible and supportive approach to working and we place a high value on balancing the personal needs of the individual and the needs of the company
• We encourage our employees’ personal development outside of work by providing an annual ‘passion pot’ allowance for each staff member